Job Title:           Channel Account Manager - Commercial

Department:      Fortress Fence (Commercial)

Manager:            Director, Channel Sales - Commercial

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager - Commercial is responsible for driving sales of commercial perimeter security solutions within the commercial/industrial, transportation, and aviation markets. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

Territory: TX, OK, LA, AR

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/industrial contractor.
• Own the relationship with the contractors/dealers/distributors/architects/government agencies/transportation/aviation/decision makers
• Manage commercial, industrial and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial 

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, mission critical, or construction industry, ideally selling perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Fortress Fence (Commercial)

Manager:            Director, Commercial Sales

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager - Commercial is responsible for driving sales of commercial perimeter security solutions within the commercial/industrial, transportation, and aviation markets. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

Territory includes:  CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA, DC, WV

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/industrial contractor.
• Build & own the relationships with the contractors, dealers, distributors, architects, government agencies, transportation and aviation entities and other key decision-makers.
• Manage commercial, industrial, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, construction, industrial or commercial industry, ideally selling perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:     Fortress Fence (Commercial)

Manager:           Director, Channel Sales - Commercial

FLSA Status:      Exempt

Location:           Remote within territory

OVERVIEW

The Channel Account Manager - Commercial is responsible for driving sales of commercial perimeter security solutions within the commercial/industrial, transportation, and aviation markets. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

Candidates must reside within the territory.

Territory includes: IA, KS, MN, MO, NE, ND, SD, IL, IN, KY, MI, OH, WI

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/industrial contractor.
• Own the relationship with the contractors/dealers/distributors/architects/government agencies/transportation/aviation/decision makers
• Manage commercial, industrial, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial.

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, preferably in the industrial, commercial or construction industry, ideally selling perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Fortress Fence (Commercial)

Manager:            Director, Commercial Sales

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager is responsible for driving sales of commercial perimeter security solutions for mission-critical facilities. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/mission critical contractor.
• Build & own the relationships with the contractors, dealers, distributors, architects, mission critical facilities and other key decision-makers.
• Manage commercial, mission critical, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, mission critical, or construction industry, ideally selling commercial perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Fortress Fence (Commercial)

Manager:            Director, Commercial Sales

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager is responsible for driving sales of commercial perimeter security solutions for mission-critical facilities. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/mission critical contractor.
• Build & own the relationships with the contractors, dealers, distributors, architects, mission critical facilities and other key decision-makers.
• Manage commercial, mission critical, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, mission critical, or construction industry, ideally selling commercial perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Fortress Fence (Commercial)

Manager:            Director, Commercial Sales

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager is responsible for driving sales of commercial perimeter security solutions for mission-critical facilities. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/mission critical contractor.
• Build & own the relationships with the contractors, dealers, distributors, architects, mission critical facilities and other key decision-makers.
• Manage commercial, mission critical, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, mission critical, or construction industry, ideally selling commercial perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Supply Chain

Reports To:        Associate Director, Supply Chain

FLSA Status:       Exempt

Location:            Garland, TX

OVERVIEW

The Demand Planning Specialist supports the demand forecasting and SIOP processes through forecast maintenance, statistical analysis, performance tracking, and cross-functional coordination. This role assists in generating baseline forecasts and tracking accuracy.

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain rolling demand forecast files and update statistical baseline projections
• Generate and maintain statistical forecast models
• Analyze historical sales trends, seasonality, and demand variability
• Collect and reconcile forecast inputs from Sales and cross-functional teams
• Track and report forecast accuracy metrics (MAPE, bias, variance)
• Identify forecast variances and perform structured root cause analysis
• Maintain forecast parameters and master data within planning systems
• Update ABC/XYZ classifications and relevant planning attributes
• Prepare demand review analytics and materials for monthly SIOP meetings
• Support development of forecast performance metrics and dashboards
• Identify opportunities to improve forecast accuracy and reporting visibility

SUPERVISORY RESPONSIBILITIES:

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attention to Detail – Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

Business Ethics – Treats people with respect; keep commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Dependability – Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree in business related field is required, Supply Chain management degree strongly preferred.
•  1-2 years related experience in demand planning, forecasting, or supply chain analytics is required.
• Demonstrated experience with statistical forecasting methods and forecast accuracy improvement
• Candidates should possess excellent problem solving and data analytical skills
• Candidates should have strong communication skills and promote and embrace a team atmosphere
• Proficient in Microsoft Excel including Power Query, Pivot Tables, Complex formulas and Macros as well as solid Access skills, PowerPoint and Word.
• Knowledge of inventory planning, performance metrics, demand planning and product life cycle strongly preferred.

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors. 

Department:      Fortress Fence (Commercial)

Manager:            Director, Commercial Sales

FLSA Status:       Exempt

Location:            Remote within territory

OVERVIEW

The Channel Account Manager - Commercial is responsible for driving sales of commercial perimeter security solutions within the commercial/industrial, transportation, and aviation markets. This role builds strategic partnerships with contractors, dealers, distributors, developers, architects, and other applicable decision makers with the ultimate goal to increase revenue within the assigned territory. 

This position will be based out of a home office and requires regular travel within the assigned territory. 

Territory includes:  AZ,CA,NV,NM,UT,AK,HI,ID,MT,OR,WA

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exceed sales goals as a team – Compete & Win as a TEAM.
• Work cohesively as a team with Inside Sales to plan meetings and attack each market.
• Own the commercial/industrial contractor.
• Build & own the relationships with the contractors, dealers, distributors, architects, government agencies, transportation and aviation entities and other key decision-makers.
• Manage commercial, industrial, and high security quotes (Salesforce).
• Build and maintain relationships with distributors and contractors.
• Manage the onboarding process for new customers.
• Forecasting for SIOP.
• Issue customer credits for Director approval.
• Product knowledge training for all customers.
• All day-to-day activity conducted in Salesforce.
• Determine the pricing structure and multipliers for each customer.
• Conduct effective CEU presentations.
• Conduct and report competitive market analysis, competitive intelligence, and other sales-related information.
• Participate in regional conference calls, meetings, and trade shows.
• Provide weekly report to Director, Channel Sales - Commercial

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Organization Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales experience in the building materials, construction, industrial or commercial industry, ideally selling perimeter security solutions.
• Strong technical aptitude and understanding of building materials industry.
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to design and execute a sales plan to drive intended results.
• Driven personality with a “winning” attitude.
• Must be a team player with dedication to the commercial channel’s success.
• Proficiency in Salesforce.
• Proficiency in Microsoft Office 365 Suite ( Word, Excel, PowerPoint, Outlook).
• Willingness and ability to travel overnight 40% -50% of the time.
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional/home office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.

Department:      Specifications

Reports To:         Senior Area Specifications Manager

FLSA Status:       Exempt

Location:             Remote (Regional Travel Required) 

West Territory - CA, OR, WA, AZ, NV, UT, CO

East Territory - NC, VA, MD, DC, PA, NY, NJ

OVERVIEW

The Specifications Representative is responsible for driving architectural and engineering specifications within the AEC community and public agencies across an assigned region.

This role operates upstream in the design process to influence specifications, secure product inclusion, and support long-term platform adoption across the Fortified Brands’ portfolio including decorative metal fencing, high-security perimeter fencing, and steel deck framing and pergolas for commercial and residential applications. The Specifications Representative serves as a strategic market resource and technical expert—educating architects, engineers, landscape architects, consultants, and public agencies on integrated building system solutions.

The Specifications Representative develops and executes a regional specification strategy aligned with national objectives, expands a qualified pipeline of specification-driven opportunities, and strengthens relationships with key design firms and institutional stakeholders. The role requires a high degree of independent judgment, discretion, and territory planning.

This is a pure specification role. The Specifications Representative collaborates with Territory Managers, Business Development, Estimating, and other internal teams when contractor and project owner engagement or pricing discussions are required but does not own direct sales transactions.

The position is home-office based and requires regular regional travel.

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Strategic Specification Development

• Drive product specifications with architects, engineers, landscape architects, consultants, and public agencies.
• Influence project requirements early in the design cycle, while also uncovering immediate conversion opportunities with specifiers, GCs and project owners.
• Position Fortified Brands’ systems as integrated architectural solutions.
• Develop and expand a qualified pipeline of specification-driven opportunities.

Market Development & Platform Penetration

• Identify high-impact firms, infrastructure platforms, and institutional opportunities within the region.
• Develop and execute a regional strategy aligned with national Specifications Channel objectives.
• Establish Fortified Brands as a trusted long-term design partner.
• Conduct ongoing competitive intelligence and market analysis.

Education & Thought Leadership

• Deliver AIA Continuing Education (CE) programs and technical presentations.
• Manage CE administration for the assigned region, including scheduling, documentation, and reporting.
• Support and guide internal or independent representatives in CE delivery as needed.
• Participate in relevant trade associations and professional organizations.

Technical Expertise & Internal Collaboration

• Serve as the regional technical expert for assigned product systems.
• Provide timely, documented responses to technical inquiries.
• Collaborate with Territory Managers, Business Development Directors, CAMs, and Estimating teams when contractor and project owner engagement or pricing discussions arise.
• Share qualified project intelligence across internal stakeholders.

Operational Excellence

• Maintain accurate CRM documentation of activity, project tracking, and strategic account development.
• Provide regular reporting on specification progress and pipeline activity.
• Independently manage territory planning, scheduling, and travel.

SUPERVISORY RESPONSIBILITIES:

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging regional objectives; demonstrates persistence in long-cycle specification environments; measures progress against defined standards and takes initiative to expand opportunities.

Analytical – Collects and researches market data; synthesizes complex information; applies sound judgment and experience to interpret architectural documents and identify specification opportunities.

Business Acumen – Understands the broader business implications of specification influence; aligns regional activity with organizational strategy; recognizes competitive positioning and long-term market potential.

Communications – Expresses ideas clearly and professionally in both written and verbal formats; demonstrates strong listening skills; presents technical material effectively to design professionals and institutional stakeholders.

Consultative Influence – Builds rapport and establishes credibility with architects and engineers; asks insightful questions to understand project intent; positions solutions that align with design and performance objectives.

Continuous Learning – Seeks feedback and professional development; maintains current knowledge of product systems, building codes, and industry trends; shares expertise with internal teams.

Customer Focus – Identifies and prioritizes the needs of design professionals and public agencies; responds promptly and professionally; demonstrates reliability and follow-through.

Impact and Influence – Persuasively communicates ideas; builds consensus among stakeholders; navigates differing perspectives constructively.

Initiative – Operates independently with minimal supervision; proactively identifies opportunities; takes ownership of regional planning and execution.

Planning/Organizing – – Prioritizes work effectively; manages time and travel efficiently; develops realistic territory plans and strategic account strategies.

Problem Solving – Identifies and resolves issues in a timely and thoughtful manner; gathers relevant information; develops alternative solutions; exercises sound judgment in decision-making.

Professionalism – Maintains a professional presence; represents Fortified Brands appropriately in all settings; develops and sustains positive working relationships.

Teamwork – Collaborates effectively with internal partners; supports shared goals; contributes to a positive and performance-oriented team environment.

Technical Expertise – Applies in-depth product and construction knowledge to solve specification challenges; stays informed on relevant building codes, standards, and design trends.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Bachelor’s degree preferred in Architecture, Landscape Architecture, Engineering, Business, Marketing, or related field.
• 3+ years of specification, architectural sales, or building materials experience required.
• 5–10 years of relevant experience preferred.
• Demonstrated success influencing specifications within the AEC community.
• Strong public speaking and presentation ability.
• Ability to interpret architectural drawings and technical documentation.
• High level of autonomy and self-motivation in a remote work environment.
• Willingness and ability to travel overnight approximately 30–40% of the time.
• Proficient in Microsoft Office and CRM systems.

Certificates/Licenses/Registrations

• Active CSI membership a plus.
• CDT, CCPR, or related industry certifications a plus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is operated in a home office environment. This role routinely uses standard office equipment. Frequent, regional travel to customer, project, or operating sites is required, which may involve exposure to varying environmental conditions and may require the use of required personal protective equipment, including but not limited to steel toe shoes, hearing protection, and other site-specific safety gear.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting may be required. The ability to manage the physical demands of travel is essential.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors. 

Location:             Garland, TX or Remote

OVERVIEW

Fortress Perimeter Solutions is a global leader of steel and aluminum perimeter security systems. Our portfolio includes an advanced line of ornamental, crash rated systems, and high‑security barrier solutions. Fortress delivers products built on durability, innovation, and performance providing proven solutions for projects that demand superior protection, long service life, and uncompromising quality. Our systems are designed for grade adaptability, fast installation, and compliance with the stringent requirements found in critical infrastructure, residential, commercial, industrial, transportation hubs, commercial developments, and secured government environments.

As part of Fortified Brands, Fortress Perimeter Solutions benefits from a culture of innovation and commitment to Proven Performance. Smarter Solutions.™ bringing a complete and versatile perimeter security portfolio to the market.

The Director, Channel Sales - Commercial leads the growth engine of our Fortress Perimeter Solutions business, driving strategic expansion across the Commercial, Industrial, Transportation, and Mission‑Critical security markets. This leader sets the vision and activates the strategy that elevates Fortress’ presence and influence with architects and engineers, and accelerates adoption of our perimeter security and fencing solutions on major projects nationwide.

Building and overseeing a high‑performing team, this role builds scalable processes and sharpens market focus across a project‑driven sales organization. The Director champions a performance culture rooted in accountability, customer partnership, and measurable impact, ultimately ensuring Fortress products are specified, preferred, and selected for the most impactful projects in each vertical market.

With a powerful combination of leadership, commercial acumen, and market insight, this role is pivotal in shaping the future growth trajectory of Fortress Perimeter Solutions.

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Strategic Leadership & Growth

• Own the commercial go‑to‑market strategy for Perimeter Solutions across the Commercial, Industrial, Transportation, and Mission‑Critical sectors.
• Build and execute a multi‑year strategic plan that accelerates profitable revenue growth and increases specification share in priority verticals.
• Develop territory optimization and pipeline development models aligned with division goals.

Team Leadership & Development

• Build, Lead and Manage a team of Channel Account Managers with a high‑performance sales culture focused on accountability, execution, and measurable results.
• Recruit, hire, develop, and retain top commercial sales talent with experience in AEC influence, critical infrastructure, perimeter security, and/or building materials.

Cross‑Functional Collaboration

• Partner with Product Management, Marketing, Operations, and Senior Leadership to deliver cohesive market strategies and new product launches.
• Align field feedback with product roadmaps and commercialization plans for new perimeter solutions.
• Lead collaboration across domestic and international teams to ensure strategic alignment on growth initiatives.

Sales Execution & Market Expansion

• Drive sales strategies targeting general contractors, developers, EPC firms, security integrators, and government/transportation authorities.
• Increase specification inclusion and grow brand awareness through AEC outreach and architectural marketing.
• Manage pricing strategy, margin optimization, and commercial negotiation for high‑value projects.
• Oversee national and enterprise accounts to secure multi‑location, multi‑market wins.
• Lead efforts for off‑season sales growth, promotional programs, and targeted vertical campaigns.

Performance Management & Reporting

• Build and track annual budgets, forecasts, and KPIs across the commercial sales organization.
• Monitor pipeline activity, sales performance, and key metrics through CRM and reporting tools.
• Ensure the team consistently hits quarterly and annual revenue, margin, and specification goals.

SUPERVISORY RESPONSIBILITIES: Direct responsibility to lead, manage, and hold accountable the following positions and indirect responsibility for all employees that report into these positions. Responsibilities include interviewing, hiring, and developing direct reports; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Channel Account Managers

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attention to Detail – Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Financial Management – Responsibly allocates and accounts for the use of fiscal resources; works within the designed budget and keeps in mind the short and long-term organizational goals; considers cost implications of decisions; seeks ways to reduce costs; exercises cost control through expense monitoring and attention to detail.

Judgement – Exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing Customer Focus – Promotes customer focus; ensures that organizational resources and support are focused on meeting customer needs; holds others accountable for meeting customer needs; establishes relationships with key customers; monitors customer satisfaction; develops new approaches to meeting customer needs.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes oneself available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Strategic Thinking – Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements (These bullets will be specific to the role)

• Bachelor’s degree in relevant field
• 10+ years of progressive sales management experience with demonstrated history of developing and implementing successful sales strategies
• 5+ years of specifications selling experience preferably in the building materials industry
• 2+ years of applied professional experience leading managers
• One, three, and five -year strategy development experience
• Excellent interpersonal and customer interfacing abilities
• Solid customer service attitude with excellent negotiation skills
• Excellent communication and presentation skills with the ability to build an industry presence
• An ability to create, understand, and analyze sales performance metrics
• Knowledge of CRM software and Microsoft Office Suite
• Willingness to travel more than 50% of the time
• Dallas area residency preferred
• Bilingual – English/Spanish a plus

Certificates/Licenses/Registrations (These bullets will be specific to the role / If not applicable, list None)

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate OR moderate to heavy lifting is required. Ability to withstand the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors. 

Department:      Customer Experience

Reports To:        Director, Customer Experience & Revenue Enablement

FLSA Status:       Non-Exempt

Location:           Garland, TX

OVERVIEW

Fortified Brands is dedicated to providing world-class customer service and we have structured this position to enable you to help the company achieve this goal. The Customer Experience Associate serves as a frontline resource for both order processing and customer inquiries, ensuring timely order fulfillment, accurate communication, and elevating customer satisfaction. The Customer Experience Associate acts as a vital link between customers, sales, distribution, and internal teams, helping to “Make it Happen” at all times. Above all this candidate must embody and embrace the Fortified Brands Core Values.

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receive and process customer purchase orders via email and EDI.

• Create and send order acknowledgements to customers prior to shipment.
• Track orders through fulfillment; provide status updates to customers about inventory, shipping, and delivery.
• Coordinate with warehouse or operations teams to release orders on time.
• Prepare shipment documentation and assist with the invoice handoff.
• Handle customer returns, claims, credit memos, and freight-damage claims; gather documentation for freight claims when needed.
• Professionally respond to inbound customer inquiries via phone and email — covering topics like product information, inventory availability, quotes, installation/technical questions, complaints, and warranty issues.
• Troubleshoot customer-reported product or installation issues; escalate or resolve as appropriate.
• Enter and maintain accurate customer and order data in transactional systems.
• Support warranty order processing and maintain warranty records, collaborating with Sales, Product, or Warranty teams as needed.
• Build and maintain positive working relationships with sales reps, distributors, and internal teams to facilitate smooth order cycles.
• Recommend process improvements based on customer feedback or recurring order issues.
• Other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attention to Detail – Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Dependability – Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• High school diploma or GED required; some college preferred.
• 1–2 years of customer service experience, call center, manufacturing, or distribution preferred.
• Experience in order entry or order management is a plus.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with ERP/CRM systems (e.g., NetSuite, Salesforce) is strongly preferred.
• Excellent phone skills; professional demeanor.
• Bilingual (English/Spanish) is a plus.

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required.

ACKNOWLEDGEMENTS: The above job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on organizational needs and other factors.